Thank you for considering KAC Exotic Plant Collective for your next plant purchase. By purchasing from us, you are agreeing to the following:
All sales are FINAL. We do not accept returns for any reason. You have 12 hours from the time of purchase to request a cancellation. As long as the order has not been shipped
All plants are packaged with the utmost care with materials such as polyfill and corrugated cardboard to reduce the possibility of damage while in possession of the shipping company. All shipments are considered F.O.B (free-on-board), meaning that once the package is accepted by the shipping provider, any claims of damage, delays, or mishandling will be directed to them. We STRONGLY encourage you to do an unboxing video whenever you order plants, just in case.
*WE RESERVE THE RIGHT TO HOLD ANY ORDER DUE TO EXTREME WEATHER* This can be heat or cold-related. If you are concerned about the temperature in your area, please note that while checking out.
If your order does arrive damaged, please reach out to us within 2 hours of delivery and include photos/video of the plants and the box.
Plants are living and part of our ecosystem. Therefore, please know that while we regularly do preventative bug/pest treatments while plants are in our care, plants can pick up pests and diseases from anywhere. Do not worry, almost any pest issue is resolvable!